Highland Moving & Storage

From the get go, Jesse was incredibly responsive and attentive. He quickly gave me a quote, secured our date and sent over helpful information for packing up and being prepared. He checked in the week leading up to make sure we were doing okay too.

The movers arrived right on time, and ready to go! They were incredibly friendly, so efficient and never said a bad thing about the amount of stairs we had (I felt bad!) They seriously knocked out our entire move in just under 4 hours! They double and triple checked to make sure that we had everything removed from our old place.

At our new place they even set up our beds and were even faster than at our old place. Highly recommend them to anyone who wants a great move! Thanks guys!

Move size: 3 Bedroom Home Service cost: $1300

Working with Highland Moving & Storage was one of the worst experiences in my family’s life. I would not recommend them as a moving company at all – for example: delayed unloading dates, at unloading we only witnessed one of five container seals being cut, damages to goods (cracked, scratched, broken , damage to the house (severely scrapped door frame, scratched and dented hardwood flooring) mistreatment of goods & poor level of skills (no strapping of appliances, heavy slamming down of expensive appliance onto interior flooring, stressing furniture (dropping a $1,200 Lazyboy recliner off of the loading ramp on the pavement, leveraging antique tables on one leg on the pavement, stopping mid-way up the stair-well while moving a $4,000 leather couch to answer a cell phone, slamming a $8,000 gas range up the back deck stairs unstrapped on an incorrect dolly, etc.)), not enough flooring covering mats (tramping with a dolly, across brand new carpet, hardwood, and ceramic tiles), no tools and labour to remove and assemble beds; dining room set; couch, too much physical effort required by us to keep your workers in line (unloading boxes, continual supervision, we worked hard all day!), disorganized placement of goods within the house (bed components took hours to find, kitchen boxes in the garage, etc.), very late start to unloading (1.5 hours late with incomplete paperwork), garbage left behind (packing materials, cigarette buts, heavy clay from the trucks), poor attitude and behavior of the workers (cursing and swearing), rude comments from the workers (‘they don’t pay us enough to move this junk’, ‘what a load of old [EDIT] this crap is’, ‘I’m sick and tried of all of this [EDIT]’, ‘when will it end’, ‘what will this house look like after you get all of this [EDIT] moved in any way’, etc.), and the list could go on.   I logged a compliant and received no real response – I even sent a letter to the President of the company and still nothing. Highland Moving & Storage is the worst company I have ever worked with and would not recommend to anyone.  .

Service cost: $10000

The crews were just great - they were polite, careful and very hard working. They were a great team, and worked extremely well to ensure I was satisfied. As my move involved moving out, storage of my goods, and then delivery at a later date it was more than just the average move. Kudos for the professionalism of your company and your staff!  Some slight damage to a few items, but the crew were the first to note it, and I am sure it will be taken care of. I highly recommend this company!

Service cost: $3500

Mike and his partner were nothing short of awesome. These two guys were professional, careful with all our stuff and most importantly they were friendly. Choosing a moving company can be a frightful experience (after 3 moves in the last year trust me I know!) but Highland made this move painless and quick. The expression you get what you pay for is true in this case. While a couple of bucks more expensive than other companies, highland doesn't cut corners on any part of the move. Again, thanks to our moving crew, they worked hard and were great. Thanks to Arliss who answered the call when I was trying to decide who to move with.

Service cost: $1000