Highland Moving & Storage

From the get go, Jesse was incredibly responsive and attentive. He quickly gave me a quote, secured our date and sent over helpful information for packing up and being prepared. He checked in the week leading up to make sure we were doing okay too.

The movers arrived right on time, and ready to go! They were incredibly friendly, so efficient and never said a bad thing about the amount of stairs we had (I felt bad!) They seriously knocked out our entire move in just under 4 hours! They double and triple checked to make sure that we had everything removed from our old place.

At our new place they even set up our beds and were even faster than at our old place. Highly recommend them to anyone who wants a great move! Thanks guys!

Move size: 3 Bedroom Home Service cost: $1300

The original estimate was off by 29% so move had to be split to two delivery trucks and delivery dates. Items were crammed into trucks and damaged. Boxes were completely smashed. Delivery was late. Items still missing. No follow up or concern or attempt to fix the solution. Then they had the nerve to send an invoice for the "overage" in weight even after we paid 110% of the original estimate. Two months later and still battling with them. They lied on the estimate to get our business and are now trying to nail us with additional, unexpected costs. They do not return phone calls. They have no concept of customer service. Brutal!

Service cost: $8000

My husband and I hired "professional" movers as we have a young family and thought it would make our lives easier. Were we ever wrong. The movers who delivered our items were quite rude, especially when making comments about the quality of our furniture. We had numerous damaged items, and countless items smashed to pieces. They managed to lose a queen sized box spring from the storage container in which I had to fight to get a fraction of compensation. Their rationale for not wanting to compensate me was that because I did not purchase extra insurance on all of my items, their only responsibilitly was to pay $0.30 per pound. I understand this concept when it comes to damages, but I did not think one had to purchase extra insurance to ensure that items made it from point A to point B, I foolishly assumed that was an expectaion. Expecially considering we were paying thousands of dollars for their services. There were a few individuals within this company that were great to deal with, overall my experience was horrible and we will be very reluctant in the future to hire "professional" movers. If you care about your household items, I would not hire this company to do your move. .

Service cost: $3000

The crews were just great - they were polite, careful and very hard working. They were a great team, and worked extremely well to ensure I was satisfied. As my move involved moving out, storage of my goods, and then delivery at a later date it was more than just the average move. Kudos for the professionalism of your company and your staff!  Some slight damage to a few items, but the crew were the first to note it, and I am sure it will be taken care of. I highly recommend this company!

Service cost: $3500

When the guys arrived and I showed them what needed to be moved, and pointed out the damage caused by the last movers, they actually got upset and said "what's the matter with people", and "nobody takes pride in their work anymore". They also worked so hard to get my huge upright piano into the room where I wanted it, which left a few marks on two walls (they had warned me it would happen), but I told them to go ahead, and I would worry about fixing the marks later. Chad felt so bad (even though I told him not to), and went to get the mud and putty knife from their truck (even when I told him not to worry, I would fix it later). They were all so friendly as well. It was nice to be able to actually talk to them while they were working, instead of feeling like I was getting in their way while they worked. I would definitely recommend your company to anyone I know who is moving.

Service cost: $1008

I recently arranged a move for my mum and can't thank Highland Moving and Storage enough for the professional and attentive staff, and - in particular - the movers' kindness to my mum. They seemed to understand that an inter-provincial move at 85 years of age was not at all easy! We also had two other people picking up things at the house at the same time and the guys were very patient and understanding about that. From first contact with Tara and Donna, to Blare and Cyril's work on the actual move, Highland made the move as stress-free as possible and everyone was extremely pleasant to deal with. The attentiveness to ensuring that furniture was well blanketed and protected was a big relief. There was only one small communication glitch about one issue and it was resolved very quickly to my relief. I'd make a move with Highland again and recommend the company with absolutely no hesitation.

Service cost: $4500

It was my first time moving so I decided to use a moving company. They damaged the hardwood floor at the house I was moving from. They got lost on their way to my new place. The damaged my antique dining room table. The broke my $3500 treadmill. It took over 8 hours and I did not have much to move. I signed the release form before they left. I didn't know what to inspect before they finished. I just wanted them out already. I found the damages after they left. I figured that since I signed the form, that I would not be able to claim for them. If you value your belongings I would not recommend them. .

Service cost: $1500

To describe our move from Whitecourt to Camrose Ab, the staff were polite and worked extremely hard. The entire move from start to finish while not seamless, it was pretty darn good. I was amazed at how Andy managed to get our 5 bedroom home into the truck.  Every one of the staff worked tirelessly without one complaint!!  I was exhausted just watching them but they barely stopped for breaks.  They laughed and were playful and respectful to my husband and I and they also had to endure the whining of my little Yorkipoo who was a big crybaby throughout the move.  Thank you to a great team of Andy, Matt, Shaylee and CJ.  Would I use Highland Movers again? OMG YES!!  Highly recommended.  .

Service cost: $5000